I am a loyal customer and attended at the store to print a picture urgently of my Dad who passed just a few days before. I am very disappointed at the service I received at your store in Balfour Shopping centre. Very disappointed consumer, who used to love her Kodak. (I would have to print it on some other printer, though, as I am out of ink.) I don't need technical support, I wanted an address to send a letter. Secondly, put some actual contact information on your website. I understand costs go up in companies, but don't make a sub-standard product to seem like yours are not impacting the consumer. I am most likely going to purchase a new printer, and it won't be a Kodak. This less expensive ink is now becoming cheap ink. I always print documents on the draft setting, which uses less ink. I have only printed 2 pictures and less than 10 pages of documents. I recently purchased new cartridges in both black and color, and they are already gone. I am highly disappointed, though, over the last year.
Great print quality and the cost of the ink is reasonable. My husband bought it for me for Christmas, as I do a significant amount of scrapbooking, and all his research pointed to the Kodak to print both pictures and documents. I have had my Kodak all-in-one printer for a few years. I can tell you now, if I need another printer, it would never be a KODAK. So there had to be a defect in that printer and also I was misinformed about he ESP office 2170 printer that I purchased I have had nothing but problems from your company and I think that I should somehow be compensated for all of the lost time that I could not print and the constant purchasing of the prinheads. Today I went to hook up the printer with a new cartridge I recently purchased and they were the wrong cartridges I had previously owned a ESP 9 printer and had to continually purchase printhead. When I ordered the ESP office 2170, Monica informed me that my ink cartridges from my previous printer would fit. So then I had to wait another week for the correct printhead. I called Kodak back again & spoke to Karin who informed me that Monica ordered the printhead from my old printer and not the new one.
When the Geek Squad went to hook up the printer, they noticed that the printhead would not fit. There was a delay in my hooking up the printer because my computer crashed and I purchased a new one from Best Buy. I spoke to Monica She said I had a 90 day warranty. I recently purchased a kodak ESP office 2170 online.